TERMS & CONDITIONS

1. INTRODUCTION AND ACCEPTANCE

Welcome to Beven Stores. Beven Stores is the retail and ecommerce brand operated by Beven Global Limited, a registered Nigerian company based in Abuja, Nigeria.

These Terms and Conditions govern your access to and use of the Beven Stores website, our product pages, ordering channels and related services.

By accessing our website, placing an order or otherwise using our services, you agree to be bound by these Terms and Conditions together with our Privacy Policy, Delivery Policy, Returns and Refund Policy and any product-specific terms presented to you before an order is placed.

If you do not agree with these Terms, please do not place an order or use our website or services.

2. ELIGIBILITY

You must be at least 18 years old and have the legal capacity to enter into a binding transaction to place an order with Beven Stores.

Where a person below the applicable legal age uses our website or services, such use should be under the supervision and responsibility of a parent or legal guardian.

By submitting an order, you represent that the information you provide is accurate and that you are authorised to use the contact and delivery information submitted.

3. PRODUCTS AND PRODUCT INFORMATION

We take reasonable steps to present product descriptions, photographs, features, specifications and other information as accurately as possible.

However, colours and appearance may vary slightly depending on lighting, photography, screen settings, product batches or other factors that do not materially change the nature of the product.

Where we discover an error or omission in product information, we may correct it and, where the error materially affects an existing order, contact the customer before proceeding.

Product availability is subject to stock. We may discontinue or replace products displayed on the website where reasonably necessary.

Nothing in these Terms limits any right a customer may have under applicable Nigerian consumer-protection law where goods do not correspond with their description, are defective or otherwise fail to meet applicable legal standards.

4. PRICING

Unless otherwise stated, prices displayed by Beven Stores are stated in Nigerian Naira (₦).

Prices, promotions, discounts, bundles and offers may change from time to time.

The price applicable to an accepted order will generally be the price communicated or displayed to you when the order is placed, subject to correction of genuine pricing or technical errors.

Where an obvious pricing error affects an order, we may contact you to explain the error and allow you to accept the corrected price or cancel the affected order.

Delivery charges, where applicable, will be disclosed as part of the relevant product offer, ordering process or customer communication.

5. ORDERS AND ORDER ACCEPTANCE

Submitting an order through our website or another authorised Beven Stores channel constitutes a request to purchase the selected product. Submission alone does not necessarily mean that the order has been finally accepted for fulfilment.

We may contact you by telephone, WhatsApp, SMS or another appropriate channel to verify an order, confirm delivery information or resolve information required for fulfilment.

An order may be declined or cancelled where reasonably necessary, including where:

• The product is unavailable.
• There is a genuine pricing or website error.
• Required customer or delivery information cannot be verified.
• We reasonably suspect fraud, abuse or an unauthorised transaction.
• The delivery location cannot reasonably be serviced.
• A payment required for the order fails or cannot be verified.
• Fulfilment would breach applicable law or regulation.

Where we cancel an order for which payment has already been successfully received, any refund due will be processed in accordance with applicable law and our Returns and Refund Policy.

6. PAYMENTS AND PAY ON DELIVERY

Beven Stores offers Pay on Delivery for qualifying products, orders and delivery locations.

Where Pay on Delivery applies, payment is made when the order reaches the customer or at another agreed stage of delivery. Payment may be collected by Beven Stores or an authorised delivery or logistics partner.

Depending on the delivery partner and available payment options, payment may be accepted through cash, transfer, POS or another approved method communicated to the customer.

Customers should make payment only to an authorised Beven Stores representative, approved logistics partner or payment channel communicated through our official channels.

Where electronic or online payment options are offered in the future, additional payment-provider terms may apply.

7. DELIVERY

Beven Stores provides delivery to customers across Nigeria, subject to serviceability, product availability and operational conditions.

Any delivery date or timeframe communicated to you is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances including logistics delays, traffic, weather, public holidays, strikes, security conditions, incorrect customer information, failed contact attempts or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and a reachable telephone number and for reasonably cooperating with the delivery process.

Where a delay occurs, we or our authorised logistics partner may contact you with an updated delivery estimate where reasonably possible.

More detailed delivery terms will be contained in our Delivery Policy.

8. RETURNS, REFUNDS AND DEFECTIVE PRODUCTS

Returns, exchanges and refunds are governed by our Returns and Refund Policy together with applicable Nigerian consumer-protection law.

Customers should inspect products as reasonably soon as practicable after receiving them and contact Beven Stores promptly where a product is:

• Materially different from the product ordered.
• Damaged when received.
• Defective.
• Missing an item that formed part of the confirmed order.
• Otherwise eligible for return or refund under applicable law.

Nothing in these Terms is intended to exclude or reduce any consumer right that cannot lawfully be excluded under the laws of the Federal Republic of Nigeria.

9. CUSTOMER RESPONSIBILITIES

When placing or receiving an order, customers are expected to:

• Provide accurate name, telephone and delivery information.
• Provide reasonable delivery instructions where needed.
• Remain reachable during the expected delivery period.
• Use our website and ordering systems lawfully.
• Avoid submitting deliberately false or fraudulent orders.
• Make agreed payment when accepting a valid Pay on Delivery order.

We may reasonably restrict future orders where an account, telephone number or customer repeatedly engages in fraudulent, abusive or deliberately disruptive conduct, subject to applicable law.

10. ACCOUNTS AND ACCESS CREDENTIALS

Where Beven Stores makes customer-account functionality available, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorised access to your account.

You should notify us promptly if you reasonably believe that an account or credential connected with our services has been compromised.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the Beven Stores name, branding, website design, written content, graphics, photographs, advertisements and other original materials made available through our website are owned by, licensed to, or lawfully used by Beven Global Limited.

Third-party product names, trademarks, images and materials remain the property of their respective owners where applicable.

You may use our website for personal, lawful shopping and informational purposes. You may not reproduce, commercially exploit, republish or falsely represent our proprietary materials as your own without appropriate permission.

12. WEBSITE AVAILABILITY AND THIRD-PARTY SERVICES

We aim to keep our website and ordering channels available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur because of maintenance, hosting issues, internet outages, security incidents or circumstances outside our reasonable control.

Our operations may also rely on independent service providers, including payment providers, logistics companies, WhatsApp, telecommunications providers and other technology platforms.

Where you independently use a third-party platform or service, that provider's own terms and policies may also apply.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Beven Global Limited will not be responsible for indirect or consequential loss that was not reasonably foreseeable and that arises solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including rights relating to defective products, misleading representations, negligence or other obligations imposed by applicable Nigerian law.

Customers should use products in accordance with applicable instructions, warnings and their intended purpose.

14. PRIVACY

Personal information collected through Beven Stores is handled in accordance with our Privacy Policy and applicable Nigerian data-protection requirements.

You can read our Privacy Policy at: bevenstores.com/privacy-policy/

15. GOVERNING LAW AND DISPUTES

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, we encourage customers to contact Beven Stores first so that we can attempt to resolve the matter promptly and fairly.

Nothing in this section prevents either party from exercising a right or remedy available under applicable Nigerian law, including contacting an appropriate consumer-protection or regulatory authority.

16. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time to reflect changes to our business, services, policies, technology or legal requirements.

The current version will be published on this website with an updated “Last Updated” date.

Changes will apply from the stated effective date and will not remove rights already accrued where doing so would be unlawful.

17. CONTACT US

If you have questions about these Terms and Conditions, an order or our services, contact: