DELIVERY POLICY

1. ABOUT THIS POLICY

Beven Stores is the retail and ecommerce brand operated by Beven Global Limited.

This Delivery Policy explains how we process, dispatch and deliver customer orders within Nigeria.

We work with authorised delivery and logistics partners to deliver orders as safely and promptly as reasonably possible.

2. DELIVERY LOCATIONS

Beven Stores offers nationwide delivery within Nigeria, subject to the availability of delivery services in the customer's location.

Some remote or difficult-to-service locations may require additional delivery time or alternative delivery arrangements. Where necessary, our team will contact you before dispatch.

3. ORDER CONFIRMATION AND PROCESSING

Orders may be confirmed by telephone, WhatsApp, SMS or another authorised communication channel before they are dispatched.

We aim to process confirmed orders within 24 hours. Processing may take longer on weekends, public holidays or where additional information is required from the customer.

Dispatch may be delayed where an order cannot be confirmed or where the delivery information provided is incomplete or inaccurate.

4. ESTIMATED DELIVERY TIMES

Delivery time depends on the destination and the logistics provider handling the order. Our current general estimates are:

These timelines are estimates rather than guaranteed delivery dates. Where we become aware of a significant delay, we will take reasonable steps to provide an update.

5. PAY ON DELIVERY

Beven Stores currently operates primarily on a Pay on Delivery basis.

This means that, for qualifying orders, you do not pay for the product when submitting your order. Payment is collected when your order is delivered.

Payment may be collected by Beven Stores or an authorised delivery partner using an available payment method such as cash, bank transfer, POS or another method communicated during delivery.

Customers should make payment only to an authorised Beven Stores representative, delivery partner or payment channel communicated through our official channels.

6. DELIVERY CHARGES

Any delivery charge applicable to an order will be disclosed as part of the product offer, order process or order confirmation before fulfilment.

Where an offer states that delivery is free, no separate delivery charge will be payable for locations covered by that offer, subject to any clearly disclosed conditions.

7. CUSTOMER RESPONSIBILITIES

To help us complete delivery successfully, customers should:

• Provide an accurate and complete delivery address.
• Provide a valid and reachable telephone number.
• Respond to reasonable order-confirmation requests.
• Remain reasonably available during the expected delivery period.
• Provide any necessary directions or delivery instructions.
• Have the required payment available for a Pay on Delivery order.

8. FAILED DELIVERY ATTEMPTS

A delivery may be unsuccessful where, for example, the customer cannot be reached, is unavailable at the agreed location, gives an incorrect or incomplete address, or repeatedly postpones a dispatched Pay on Delivery order.

Where a new delivery attempt creates an additional logistics cost, a reasonable re-delivery charge may apply. Any such charge will be communicated to the customer before a new delivery is arranged.

9. DELIVERY UPDATES

Where applicable, customers may receive order or delivery updates through telephone, WhatsApp, SMS, email or communication from an authorised delivery partner.

Customers should ensure that the telephone number provided with the order remains reachable until delivery is completed.

10. RECEIVING AND CHECKING YOUR ORDER

Please check your order as soon as reasonably possible after receiving it.

If you receive the wrong product, a damaged product, an incomplete order or a product that appears defective, contact Beven Stores promptly so that we can review the issue.

Where a delivery arrangement permits inspection before acceptance, customers are encouraged to check the package at delivery.

Our Returns and Refund Policy and applicable Nigerian consumer-protection law govern any right to return, replacement or refund. Nothing in this Delivery Policy is intended to remove a consumer right that cannot lawfully be excluded.

11. DELIVERY DELAYS

Delivery can occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption, security conditions, public holidays, strikes, civil disturbance, government action, logistics interruptions or other unexpected events.

Where a material delay occurs, we will work with the relevant delivery partner and take reasonable steps to keep the customer informed and complete the delivery as soon as practicable.

12. DELIVERY COMPLETION AND RISK

An order is treated as delivered when it has been successfully delivered to the customer, or to a person authorised by the customer to receive it at the agreed delivery location.

Risk in the product generally passes to the customer following successful delivery and receipt.

This does not affect any right the customer may have in relation to defective, damaged, misdescribed or otherwise non-compliant goods under applicable law.

13. CONTACT US

If you have a question about your delivery or an existing order, contact: